Zoom - Phone - Record or Change Your Voicemail Greeting

Your voicemail greeting is what callers hear when you don't answer your phone.

Change Your Greeting

  1. Sign in to the Zoom Web Portal at https://zoom.us/signin using your YMCA Google account.
  2. In the left menu, select Phone under Personal.
  3. Click the Settings tab.
  4. Scroll to the Call Handling section.
  5. Under Greeting & Leave voicemail instruction, click Edit to add a new greeting.

Add Audio

  • Text-to-Speech to have Zoom generate a greeting.
  • Upload a pre-recorded audio file.
  • Record by computer to record through your computer microphone
  • Save your greeting, click "Add," and select it as your active voicemail greeting.

Tips

  • Keep your greeting professional and concise (20–30 seconds is ideal).
  • State your name and ask callers to leave their name, number, and a brief message.
  • Listen to your greeting after saving it to ensure it sounds clear.

Sample Greeting

"Hello, you've reached [Your Name] at the YMCA of the North Shore. I'm unable to take your call right now. Please leave your name, phone number, and a brief message, and I'll return your call as soon as possible. Thank you."