Zoom - Faxing

Zoom Online Fax

Staff Quick Guide

Zoom Online Fax lets authorized Zoom Phone users send and receive faxes electronically in the Zoom Workplace app - no physical fax machine is required.

1. Open Fax in Zoom Workplace

  1. Open the Zoom Workplace desktop app and sign in.
  2. Select Phone.
  3. Select the Fax tab. Your Inbox opens by default.
    Do not see Fax? Contact IT. Fax access must be enabled, and sending requires an available
    fax/direct number.

2. Send a Fax

  1. In Fax, click the + (add) button to create a new fax.
  2. In To, enter the recipient's fax number, then press Enter. You can also select an available
    contact.
  3. In From, select the fax number you are authorized to use.
  4. Choose a cover page, if needed.
  5. Add the document(s) you want to fax.
  6. Review the recipient, fax number, cover page, and attachments, then click Send.

Supported attachments
PDF, JPG/JPEG, TXT, PNG, DOC, and DOCX. Total attachments can be up to 50 MB.
Encrypted/password-protected PDFs are not supported. Zoom Online Fax sends faxes in black and white.

3. Confirm the Fax Was Sent

Open Fax > Outbox to review sent faxes and their status. If transmission reports are enabled, use the More (...) menu next to a fax and select View transmission report.
• Verify that the fax shows a successful/completed status before assuming it was delivered.
• If a fax fails, confirm the fax number and try again. If failures continue, contact HelpDesk.

Good Faxing Practices
  • Double-check the fax number before sending, especially when the document contains confidential information.
  • Use a cover page when appropriate and include only the minimum information needed.
  • Confirm successful transmission in Outbox.
  • Do not leave downloaded fax files in Downloads or other temporary locations longer than
    necessary.
  • If you receive a fax you were not expecting, or that appears suspicious, do not forward it;
    contact HelpDesk.
  • Need help? Contact the HelpDesk.

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Zoom Workplace Faxing