Helpdesk
I created a ticket, when can I expect an answer?
Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for question or request.
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook, Gmail or any other email client, our helpdesk will be able to handle it.
I don't find my answer in the knowledge base, what should I do?
Did you try to search using different search terms? If yes, then you should create a new ticket.
Where can I find my Tickets?
In the top right of the main help desk dashboard, Click on the icon with your initials and then on “My Tickets”If you do not see your initials, you may need to log in using your YMCA google account.You can also follow this link https://helpdesk.northshoreymca.org/mytickets
IT Priority Descriptions
Emergency: Critical Impact Any request which is important and requires immediate action as it is business critical/urgent. Any request that requires immediate action such as, internet or phones are down for your location, disabling of a user account, password reset, think you have a virus. Urgent...