How do I refund an Activenet credit that was imported as a gift card to Daxko?
Refunding Activenet Member Credit
Tip: Because Activenet member credits are imported into Daxko as gift cards, refunds need to be submitted to finance with a refund form signed off by an Executive Director. Below are the steps to take in Daxko to complete this.
1. Click on balance due
2. Click "ADD ONE-TIME FEES"
3. Choose your Y
4. Search for the Legacy Credit Refund Fee
5. Ensure you choose the text field
6. Type "Refund of activenet member credit"
7. Enter the amount of the credit
8. Click "MAKE PAYMENT"
9. The gift card should be available - Click "Apply"
10. Click this button.
Tip: Once this is complete. please fill out a refund form, have an executive director sign off on the form, and email it to accountspayable@northshoreymca.org for a check to be sent to the member